Chief Operating Officer @ Carrot

YOU: A battle-tested, high-performing, innovative Operator who is energized by tackling organizational change & unlocking growth.

US: Rural. Fully Remote. Bootstrapped. SaaS. Profitable. 5x Inc. 5000 list. Carrot.com.

About Carrot

Carrot is a fast-growing SaaS company that helps real estate investors and high-performing real estate agents cut through the clutter online to grow leads and revenue with our lead generation and content marketing tools. That’s what we do… that’s what we challenge ourselves to be the best in the world at. But our “why” is what truly excites us every single day we show up to work.

One of the most important things to know about Carrot is that we live & breathe our core values. That might sound cliché, but we mean it. Our values unite us and reinforce the fact that we’re more concerned about how we’re serving our team members & our customers, not our bottom line.

Our Business Idea

Our business idea is to provide a platform for Real Estate Professionals to become the authority in their markets through sustainable marketing tools that enable them to get off of the marketing hamster wheel grind.

Our Core Values

Be a Beacon of Positivity & Possibility
Have Fun & Be Different
Take Initiative & Show You Care
Craft Amazing Experiences
Adapt, Evolve, & Always Improve
Add Humanity To Business

Learn more about Carrot’s story →

7 years, 4 Inc. 5000 awards, 50+ full-time team members, ZERO funding, and 8,000+ customers and counting… we discovered that the simple idea AND “small niche market” were both bigger than we thought, and we’re eyeing our next challenge ahead to impact tens of thousands more small businesses in real estate and beyond.

That’s where you come in. We want to be a feather in your cap. We want to help YOU have a huge win under your belt for this next phase of your career and always to say, “I’m a part of building something special.”

More About The Role

As COO at Carrot, you will oversee Carrot’s operations, processes, and procedures. You will be the company’s second-in-command and responsible for the efficiency of the business.

The COO role is a key member of the senior management team, reporting directly to the Chief Executive Officer (CEO). You’ll be responsible for maintaining control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen, and an exemplary work ethic, you can thrive in this role.

Goals & Responsibilities

Vision

• Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
• Focus on the why and where of the future.

Company Strategy

• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Setting the cadence and accountability for all departments within the company.
• Oversee operations, HR, and accounting, and partner with CEO in go to market so that sufficient investment capital can be budgeted for near-term growth targets
• Manage capital investments and expenses to ensure that the company achieves growth and profitability targets
• Ensuring each department has strategic plans that are clear and actionable.
• Structure, finances, goals, evaluating/adjusting core values.
• Strategy, coaching, training.

Work & Communication

• The final decision maker in developing the company’s operations.
• Making personal contributions to functional areas of the organization.
• Focused on creating and communicating the vision and strategic documents that others will use to create a tactical plan to execute.
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Ensure compliance with national and local business regulations, and take appropriate action when necessary

People Management

• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Create strategic relationships in the industry and actively recruits top talent.
• Formal performance evaluations for Directors twice a year.
• Manages teammates who lead key functional areas of the company and creates strong leaders.
• Continually identifying and addressing potential performance problems in Directors or their team dynamic.

Metrics of Success

• Rule of 40: MRR growth rate + Profit %
• eNPS (60+)

Required Skills and Qualifications

• A strategic battle-tested leader with experience directing multiple operational units.
• Proven experience in a Chief Operating Officer role or similar.
• Excellent leadership skills, with steadfast resolve and personal integrity
• Passionate about growing the people around you (“grow the people, the people grow the business”)
• Ability to diagnose problems quickly and foresee potential issues
• Solid grasp of data analysis and performance metrics
• Understanding of business functions such as HR, Finance, marketing, etc.
• Demonstrable competency in strategic planning and business development.
• Working knowledge of data analysis and performance/operation metrics.
• Excellent communicator (you have a way with saying things that builds confidence, inspires, with 100% honesty)
• Aptitude in decision-making and problem-solving.

Working At Carrot